Q1: How can I get the best machine for me?

Contact Inno, he will suggest you the best machine for your application.

Q2: I never use this kind of machine before, is it easy to operate?

Yes, it's extremely easy! Inno will send you manual and guide video in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software. Or we can talk by phone, email or other contact ways.

Q3: If the machine has problem in my place, how could I do?

Just call Inno, he will handle your problems and transfer to related person.
We could send free parts to you in warranty period if machines have any problem under "normal use".

Q4: This model is not suitable for me, do you have more models available?

Yes, just contact Inno, he will show you the suitable machine according to your information.

Q5: What's the guarantee, in case the machine breaks down?

The machine has two years guarantee.

Q6: How about the documents after shipment?

After shipment, Inno will send all original documents to you, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.

Q7: How long is the delivery time?

For standard machines, it would be 7-10 days;
For customized machines, ask Inno to negotiate.

Q8: How's the payment?

Telegraphic Transfer (T/T).
Special payment term according to your country policy is accepted.

Q9: Do You Arrange Shipment For The Machines?

Yes, just contact Inno, he will handle shipment for you.
There is no worry on your side.

Q10:How is the packing?

Durable wooden case or as per required.